Telephone Channels

All Channels > Telephone Channels
Number of Channels: 5
Average SCI Score: 5/10
Average Channel Versatility: 40%
Telephone based channels allow your business to call prospects or customers directly and engage them in conversation. Similarly telephone based channels provide your customer with a direct means of dealing with your organisation.

Full list of telephone based channels

Channel Group Direct Response Personalisable Inbound Above the Line Sealey Channel Index
Call Centre Telephone Yes Yes 5
Fax Telephone Yes Yes 6
Hold Music Telephone 4
Telephone Automation (Ivr) Telephone Yes Yes 6
Telesales/Marketing Telephone Yes Yes 6