Telephone Channels
All Channels > Telephone Channels
Number of Channels: 5
Average SCI Score: 5/10
Average Channel Versatility: 40%
Average SCI Score: 5/10
Average Channel Versatility: 40%
Telephone based channels allow your business to call prospects or customers directly and engage them in conversation. Similarly telephone based channels provide your customer with a direct means of dealing with your organisation.
Full list of telephone based channels
| Channel | Group | Direct Response | Personalisable | Inbound | Above the Line | Sealey Channel Index |
|---|---|---|---|---|---|---|
| Call Centre | Telephone | Yes | Yes | – | – | 5 |
| Fax | Telephone | Yes | Yes | – | – | 6 |
| Hold Music | Telephone | – | – | – | – | 4 |
| Telephone Automation (Ivr) | Telephone | Yes | Yes | – | – | 6 |
| Telesales/Marketing | Telephone | Yes | Yes | – | – | 6 |